Remote IT Support
Secure remote help for computer, software, email and account issues without an in-person visit.
Remote support allows Flynn’s Computers LTD to help with many software and account issues without needing to visit your home or business. We’ll explain what can be checked remotely, agree the expected cost, and only connect with your permission.
Home and business support are priced separately. Personal remote-support rates apply to home-user devices and accounts. Work involving business systems, company accounts, staff devices or organisational administration is charged at our Business IT Support rates.
Remote Support for Home & Personal Users
These prices apply to personal/home-user devices, accounts and software.
First 30 minutes / remote diagnostics — £45 fixed price
Each additional 30 minutes — £35
Remote virus/malware removal — from £75
Performance optimisation — from £60
Software installation — from £45
Personal email setup/troubleshooting — from £50
Printer troubleshooting — from £45
Personal Microsoft 365 / OneDrive support — from £55
Backup/cloud setup — from £60
Where a service is listed as “from”, we will explain the expected cost before work begins.
Remote Support for Businesses
Business IT support is priced separately from home and personal remote support.
PAYG remote business support — £95/hour
Microsoft 365 / DNS specialist work — £110/hour
New user onboarding — from £85/user
User offboarding — from £85/user
MFA/account-security setup — from £85/user
Staff device setup — from £85/device
Basic business backup checks — from £75
Business IT transition from another provider — from £450
On-site business support, first hour — £135
Business pricing applies where work involves company email, business Microsoft 365 accounts or tenants, domains/DNS, staff devices, employee accounts, security administration or other organisational systems.
For sole traders and people working from home, base the pricing category on the system being supported rather than the physical location: personal devices/accounts use personal pricing; company systems/accounts use business pricing.
What We Can Help With
Windows and software troubleshooting
Virus and malware removal
Performance optimisation
Software installation
Email troubleshooting
Printer troubleshooting where remotely diagnosable
Microsoft 365 / OneDrive support
Backup and cloud setup
How Remote Support Works
1. Tell us the problem
Give us a brief description of the issue and any error messages.
2. We confirm whether remote support is suitable
Some problems require physical inspection, so we’ll tell you if a remote session is appropriate.
3. You authorise the connection
You remain in control of the computer and approve the remote connection before support starts.
4. We work through the issue
We explain what we are doing and discuss any additional time or different work before continuing.
Your Security Matters
Remote access is only started with your permission. You remain present and in control of the device during the session and can end the connection at any time.
We do not require customers to send us their passwords. Where account access is required, you should enter your credentials yourself unless another secure arrangement has specifically been agreed.
When Remote Support Is Not Suitable
failed or physically damaged hardware
screen, battery or charging-port replacement
devices that cannot boot or connect sufficiently for remote access
some data-recovery cases
work requiring physical inspection or workshop equipment
If remote support is not suitable, we’ll explain the next practical option.
Need remote help?
Tell us what is happening and we’ll confirm whether remote support is suitable.